Delivery & Returns

All Sheffield Knives products are hand-manufactured in Sheffield using traditional methods. Please read this page carefully before placing your order – delivery of knives is subject to legal requirements that differ from standard online purchases.

Delivery

Shipping Charges

Shipping charges are calculated at checkout based on your delivery destination. All UK deliveries include an age-verified adult signature service as required by UK law. International shipping rates vary by destination and are shown at checkout.

Delivery Times

Delivery times depend on whether the item you require is in stock or needs to be manufactured. Many of our knives are made to order by hand in Sheffield – please bear this in mind when placing your order.

Item Type	Estimated Dispatch
In stock items	Dispatched promptly – usually within 2–3 working days
Made to order items	Dispatched as soon as manufacturing is complete – we will contact you if there is an unexpected delay

We will always endeavour to keep you informed of your order status. If you have any concerns about your order, please do not hesitate to contact us.

Tracking Your Order

We use carriers with online tracking facilities. Once your order has been dispatched you will receive a dispatch notification with tracking details. If your delivery is delayed for any reason we will endeavour to find out why and keep you informed.

Delivery Requirements – Important

Due to the age-restricted nature of our products, all deliveries are subject to the following requirements:

• An adult signature is required at the point of delivery
• The recipient must be the person who placed the order and must be aged 18 or over
• Valid photo identification may be required at the point of delivery
• Parcels will not be left unattended at any delivery address
• If you are not available to accept delivery, the carrier will make alternative arrangements for redelivery
• If delivery cannot be completed after reasonable attempts, the order will be returned to us

UK Delivery

We deliver throughout the United Kingdom including Scotland, Wales, Northern Ireland and the Channel Islands. All UK deliveries require an adult signature and age verification at the point of delivery.

International Delivery

We ship to many countries outside the United Kingdom. However, before placing an international order please note the following:

• Please check with the receiving country’s customs authority whether you require an import licence or any other documentation before ordering
• Any customs duties, taxes or import charges are the responsibility of the recipient and will not be refunded by Sheffield Knives
• We will not be able to offer a refund if there is any issue with overseas delivery resulting from import restrictions or customs requirements
• Please note that due to current regulations we are unable to accept orders for delivery to the USA exceeding $800 USD

Failed Deliveries

If a delivery attempt is unsuccessful because no adult was available to sign for the parcel, the carrier will leave a card and attempt redelivery or hold the parcel at a local depot. If the parcel is returned to us after failed delivery attempts, we will contact you to arrange redelivery. Additional delivery charges may apply for redelivery.

Returns & Refunds

Your Right to Cancel

You have the right to cancel your order and receive a full refund by notifying us within 14 days of receiving your order, in accordance with the Consumer Contracts Regulations 2013. To cancel your order please contact us by email at accountsoffice@sheffieldknives.co.uk or by telephone on +44 (0) 114 272 3612.

Returning an Item

If you wish to return an item, please follow these steps:

1. Contact us within 14 days of receiving your order to notify us of your intention to return
2. We will provide you with a returns reference number and return address
3. Pack the item securely in its original packaging
4. Send the item to us at the address below, keeping proof of postage
5. We strongly recommend using a tracked and insured service – Sheffield Knives cannot be held responsible for items lost in transit

Returns address:

Sheffield Knives Returns J. Adams Ltd 124 Scotland Street Sheffield S3 7DE United Kingdom

Conditions for Return

• Goods must be returned in perfect, unused condition in their original packaging
• Items that have been used, sharpened or modified cannot be returned unless faulty
• You are responsible for the cost of returning goods unless the item is faulty or incorrectly supplied
• We cannot accept returns of bespoke or made-to-order items unless they are faulty – please contact us before ordering if you have specific requirements

Damaged or Incorrectly Supplied Items

If you receive a damaged or incorrectly supplied item, please contact us within 14 days of receipt. Please retain all original packaging as this may be required. We will arrange a replacement or full refund at our cost, including return postage charges.

Refunds

Once we have received and inspected your returned item, we will process your refund within 14 days. Refunds will be made via the original payment method.

Scenario	Refund	Return Postage
Cancelled within 14 days – item unused and in original condition	Full product refund	Customer’s responsibility
Faulty or incorrectly supplied item	Full product refund including original delivery charge	Paid by Sheffield Knives
Returned after 14 days	Product price only – delivery charges non-refundable	Customer’s responsibility
Failed delivery due to customer unavailability	Product price only – delivery charges non-refundable	N/A

Made to Order Items

Many of our knives are hand-manufactured to order. Once manufacturing has begun on a made-to-order item, cancellation may not be possible. Please contact us as soon as possible if you need to cancel a made-to-order item and we will do our best to accommodate your request.

Our Guarantee

We guarantee that all our knives are Sheffield made. Our knives are guaranteed against defects in materials and workmanship, provided the knife has not been subject to misuse or abuse. In the unlikely event that manufacturing defects arise, the knife will be repaired or replaced if returned to us. This guarantee does not affect your statutory rights.

Contact Us

Sheffield Knives is committed to complying with all UK legislation governing the sale and delivery of bladed articles. Our delivery and returns policy is reviewed regularly to ensure it remains compliant with current law. This page should be read in conjunction with our Terms & Conditions and Privacy Policy.